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rendi

Order a payable and reliable cleaning.

Do you have question? Scroll down.

  • How does Rendi work?

    You can order a cleaning service, carpet cleaning, upholstery cleaning, mattress cleaning in your home with a few clicks with Rendi. The package prices are based on square meters or the number of items so you can find the best solution for your home size and location. Another option by ordering a cleaning service is choosing the cleaning detergent package, which is a great help if you do not have enough or good quality detergents. We also thought of people who live in a green household, so you can also choose our BIO cleaner package. You can also rent cleaning supplies, which is a great help if there is a lack of good quality supplies at home.  After your order is placed, we will send you a confirmation email.

     

  • What kind of carpet cleaning should I order?

    Basically we distinguish two types of carpets: floor mat and normal carpet. The carpet’s material doesn’t matter because the machines used by our partners and it can be used on all carpet types.

     
  • What kind of machine do the cleaners use?

    Kärcher Puzzi 10/1 carpet & upholstery cleaner

  • What kind of machine do the cleaners use?

    Kärcher Puzzi 10/1 carpet & upholstery cleaner

  • What happens if I need to cancel my booking, and how can I do that?

    We have created the Rendi platform to be as flexible as possible, but at the same time, we have some rules in place.

    Our goal is to provide high-quality and reliable cleaners and orders for our Customers and Cleaners.

    We understand that emergencies sometimes do arise unexpectedly, but changing the ordered service at a short notice, our cleaners will lose valuable working hours, so we may charge a cancellation fee in some cases.

    If the cleaner cannot get into the household or the customer does not claim cleaning, then the full cleaning fee will be automatically billed.

    In case of a single order:

    If the customer cancels his or her order 36 hours before the start, we will charge 2500 HUF cancellation fee.

    In case of regular ordering:

    To be qualified for this discount you are required to order once or twice per week at least 5 occasions. If the entire order is canceled before the 5 occasions, then the amount of the “unlawfully used” discount will be deducted, and a one-time cancellation fee of HUF 5000 will be charged.

    If the entire order is canceled due to dissatisfaction, then this must be communicated to us. We are working with hundreds of cleaning partners to ensure that all our customers find the best cleaners that suit their needs and they will be satisfied with their service provided in the long-run.

    In all cases, it is recommended to use the Rendi profile, because with just a few clicks you are able to change the order details easily.

    For weekly and fortnightly order:

    At least 5 occasions are required for weekly and fortnightly orders. A weekly order should be used for cleaning within 7 weeks, and the fortnightly order should be used for cleaning within 14 weeks.

    Monthly order:

    During a monthly order, 3 occasions are required within 5 months.

     After you log in you can cancel your cleaning under "Active orders" tab. There click on the garbage can icon.

    In case of ordering a carpet, upholstery or mattress cleaning you can delete or modify by telephone. 

  • Why should I register if I gave all my personal datas during the order?

    Registration has many benefits as you can track your order, and you can even get a free cleaning from our affiliate program.

  • How often should you have your carpet cleaned?

    At least once every six month.

  • How often should you have your carpet cleaned?

    At least once every six month.

  • What if my upholstery has deep stains on it?

    During the order process you can mark your upholstery as "Stained". By ticking this box our cleaners will know that the carpet will need a more thorough cleaning.

  • What if my mattress has deep stains on it?

    During the order process you can mark your mattresses "Stained". By ticking this box our cleaners will know that the carpet will need a more thorough cleaning.

  • The whole day was not enough to clean my place, what happens next?

    In this case the cleaner will notify us in regards of additional time, and we will contact you to ask for your approval.

  • How can I change my password?

    After you log in, you can change your password by clicking on your name. There click on the "Change password" button. 

  • How can I change the date, the address, or the extras of the cleaning?

    After you log in, you can change it under "My orders" tab. There click on the pencil icon.

  • Will my personal information be safe?

    We will never give out your personal information to third parties. For more information regarding privacy please read our privacy policy.  Furthermore our servers do not store your card details to ensure an extra level of security.

  • How can you measure your carpet size?

    1. option: Use a tape measure

    2. option: Walk along the two longest ends of the carpet. When finished write down the number of steps it took you to walk through and multiply the steps with 30.  

    Put these answers in the carpet size calculator box.

     


    Square shaped rug

    Round rug

    Stairs rug

  • How often should you have your upholstery cleaned?

    At least once every six month.

  • How often should my mattress be cleaned?

    With normal usage it is enough to deepclean your mattresses annually however if you suffer from allergic or asthmatic illnesses we advise a biannual cleaning.

     
  • What if the service was unsatisfactory?

    Our cleaners will do their hardest to make your home sparkle, however, if you are unsatisfied with the service, please send us back the evaluation form that we send you by e-mail after each cleaning and our complaint manager will contact you. Please send pictures in advance to help us decide whether your complaint is legitimate.

     

  • What kind of machine do the cleaners use?

    Kärcher Puzzi 10/1 carpet & upholstery cleaner


     
  • Can dust mites be exterminated during the upholstery cleaning?

    With a thorough cleaning without a doubt! Important to note that dust mites can be found everywhere in our homes therefore we recommend regular cleaning to achieve long lasting results. If you call us for this reason choose our other cleaning services as well to minimize the number of these creatures in your home. No need to worry we can keep your home clean for the long run with our regular cleaning packages!:)

     
  • Can you fully remove all stains from the mattress?

    Mattresses are subjected to continuous daily usage therefore dirt accumulation is unavoidable in the upper and lower regions of the mattress cover. These stains provide a growthbed for bacteria which increase the number of dust mites. Because of this we advise at least an annual cleaning of mattresses.

     
  • How can I rate a cleaner?

    After the cleaning has been completed we will send you an email with a short survey on your experiences.

  • How can I invite my friends?

    On the website choose the "Affiliates" tab. There you can invite your friends via e-mail adress and receive 1000 HUF on your balance after their first order is made.They get 1500 HUF OFF from their first order in return. 

  • What if my carpets have deep stains on them?

    During the order process you can mark your carpets as "Stained". By ticking this box our cleaners will know that the carpet will need a more thorough cleaning.

  • Can I clean stains on my own?

    There are many home-based practices that provide temporary solutions however it is highly advised to clean your upholsteries professionally every 6 months.

  • When should I clean my mattress?

    Before moving 
    After a renovation 
    When purchasing a new mattress 
    Allergic reactions, regular illness 
    Stubborn stains 
    At least once every year

  • Do I have to be home at the time of the cleaning?

    No, you don’t have to be at home.

  • Should I prepare my home for the cleaner?

    The tidier the house, the easier for the cleaner to clean. If you don't have the time to prepare your home for the cleaner, choose our deep cleaning extra and we will completely remove the burden from your shoulders!

  • Do you undertake the cleaning of glued carpet?

    Yes, we undertake.

  • How big is my mattress?

    Single mattress
    (90cm * 200cm)
    Single plus mattress
    (140cm * 160-200cm)
    Double mattress
    (160cm * 200cm)
    Small child mattress
    (60cm * 120cm)
    Big child mattress
    (60cm * 120+cm)

  • What can I do if the Rendi cleaner doesn’t come on the agreed time?

    If the cleaner can’t get to you on the agreed time, they will notify us and we will inform you. If the time of their arrival is not acceptable for you, we will reschedule according to your needs.

  • I have animal feces on the carpet can Rendi clean it?

    Because of sanitary issues we can't provide animal feces removal.

     
  • Does Rendi provide me the cleaning tools?

    If you don't have proper cleaning tools, please select this Cleaning Tools package! What does the package contain? 1 piece Samsung VC07M2110SB / GE vacuum cleaner, 1 piece Vileda wash set, 1 piece window cleaner, 1 piece dustbin + 1 brush, 1 piece scrubbing brush, 2 pieces 4max dishwashing sponges, 3 pieces sponges, 3 pieces microporous Spontex shawls and 1 pieces pair of flasks .This package does not contain cleaning detergents, however you can still chose the "Order Cleaning Detergents" option. All of your ordered items will be delivered by the cleaner right before at the agreed time. Currently this service is only available in Budapest.

  • What happens if I do not need an ordered and paid extra or I want to add new extras for my cleaning?

    In your profile, you can add extras to your order. If you add an extra, its price will automatically be deducted after the cleaning. If you delete an extra from your order then the overpayment will be credited to your Rendi balance after the cleaning.

     

  • Can I add an extra on the spot?

    Sure, you can! After you log in, you can change it under "My orders" tab. There click on the pencil icon.

  • Do you take the carpet from my home, clean it and you bring it back?

    No. We do the carpet cleaning at your home and  bring the professional cleaning equipment too.

  • How does the payment work?

    We accept cashless payments via our secure online payment system.

     

     

  • Do you clean also office chairs and mattresses?

    Yes we offer professional upholstery and mattress cleaning as well.

     
  • Will I receive a receipt?

    Yes, the cleaner will send you a receipt. During placing the order you must let us know if you need a VAT receipt.

  • In which areas do you operate?

    At the moment we can serve customers in Budapest, Pécs, Szeged, Debrecen, and Győr. More places coming soon!

  • How can I become a Rendi house cleaner?

    If you are experienced in home cleaning, please fill in our application form HERE

  • What cleaning products and equipment is recommended to have?

    Cleaning products (toilet cleaners, general purpose cleaners, glass cleaners, detergents and grease solvents)
    Cleaning equipment (mop & bucket, broom, dust brush & pan)
    Vacuum cleaner (including any extra parts required)
    4 cloths (one each for):
    - Bathrooms
    - Toilet
    - Kitchen
    - Other surfaces
    Sponges (or additional cloths if you prefer)
    Duster (or dusting cloths of your choice)

  • How many doors does the "doors" extra contain?

    The extra covers all the doors located in the house as well as the door edges.

  • How does Rendi.hu guarantee the realiability of the cleaners?

    We only work with cleaners who we have met in person, interviewed and rigirously background checked - cleaners we\'d be happy to have clean our own homes!

  • How many Rendi cleaners are coming?

    It depends on your household size and the number of extras. If we send more than 1 colleagues there is no extra charge, you only have to pay for the fix tarrifs seen on the website.

  • What does the deep cleaning extra contain?

    This extra is the extension of time which is added to the basic cleaning service:

    - If your home hasn't been cleaned for 2+ weeks
    -Before moving in

    Deep cleaning doesn't contain other extras.

    In case you would like to book a cleaning after renovation, please choose our "Cleaning after renovation" extra service.

  • What type of cleanings does Rendi not offer?

    We can't fulfill these requests:

    -Cleaning and disinfection after the deceased

    -Cleaning and disinfection of human or animal fecies

    -Cleaning and disinfection of air conditioners

    -Cleaning at crime scenes, accidents

    -Cleaning burned out homes, smoke and soot removal, mitigation, plastering etc.

    -Graffity removal

    -Disinfection and cleaning of sewers

    -Removing contaminated land

    -Other extreme cleaning types not mentioned above


Tárhelyszolgáltató:
www.mhosting.hu | Magyar Hosting Kft. 1132 Budapest, Victor Hugo utca 18-22. | [email protected]

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