We have created the Rendi platform to be as flexible as possible, but at the same time, we have some rules in place.
Our goal is to provide high-quality and reliable cleaners and orders for our Customers and Partners.
We understand that emergencies sometimes do arise unexpectedly, but changing the ordered service at a short notice, our cleaners will lose valuable working hours, so we may charge a cancellation fee in some cases.
If the cleaner cannot get into the household or the customer does not claim service, then the full service fee will be automatically billed.
In case of a single order:
If the customer cancels his or her order 12 hours before the start, we will charge 2500 HUF cancellation fee.
In case of regular ordering:
To be qualified for this discount you are required to order once or twice per week at least 5 occasions. If the entire order is canceled before the 5 occasions, then the amount of the “unlawfully used” discount will be deducted.
If the entire order is canceled due to dissatisfaction, then this must be communicated to us. We are working with hundreds of cleaning partners to ensure that all our customers find the best partners that suit their needs and they will be satisfied with their service provided in the long-run.
In all cases, it is recommended to use the Rendi profile, because with just a few clicks you are able to change the order details easily.
For weekly and bi-weekly order:
At least 5 occasions are required for weekly and fortnightly orders. The weekly order should be used for cleaning within 7 weeks, and the bi-weekly order should be used for cleaning within 14 weeks.
During a monthly order, 3 occasions are required within 5 months.